Terms of service

VendRise Ltd – Store Policy
Last updated: 30 August 2026

Welcome to VendRise. We want every customer to feel confident when purchasing from us. This policy explains our approach to products, orders, delivery, returns and customer service.

About VendRise
VendRise Ltd is a UK-based trading card retailer selling sealed trading card products, card bundles and related products through our online store and physical vending locations.

For any questions regarding an order, please contact:
Email: vendriseltd@gmail.com

Product Authenticity
We take the authenticity of the products we sell seriously.

Products sold by VendRise are sourced with the intention of supplying genuine trading card products to our customers. We inspect stock before offering it for sale and will not knowingly sell counterfeit products.

Unless specifically stated on a product page, VendRise Ltd is an independent retailer and is not affiliated with, endorsed by or sponsored by The Pokémon Company, Nintendo, Game Freak or Creatures Inc.

Product Images & Descriptions
We aim to describe our products as accurately as possible.
Images may occasionally be used for illustrative purposes, particularly where multiple pack artworks or designs are available. Unless a specific artwork is explicitly guaranteed in the product description, the artwork received may vary.

Trading card products contain randomly selected cards. Purchasing a sealed product does not guarantee any particular card, rarity, value or pull.
Orders

Customers are responsible for checking their delivery information before completing an order.
Once an order has been dispatched, we may not be able to change the delivery address.
If you notice an error after ordering, please contact us as quickly as possible at vendriseltd@gmail.com.

We reserve the right to cancel and refund an order where necessary, including in cases of stock errors, pricing errors, suspected fraud or circumstances that prevent us from fulfilling the order.

Delivery
Orders are dispatched to the delivery address provided during checkout.
Estimated delivery times shown on our website are estimates and cannot always be guaranteed, particularly where delays occur within the postal or courier network.

Where tracking is provided, customers should use the tracking information supplied to monitor their delivery.

If you believe an order has been lost or significantly delayed, please contact us so that we can investigate.

Returns & Your Cancellation Rights
For eligible online purchases, UK consumers generally have the right to cancel their order within 14 days of receiving the goods, subject to applicable exclusions.

After notifying us of a cancellation, eligible goods should normally be returned within a further 14 days.

Products should be returned in the condition in which they were received. Where an item was supplied sealed, please keep it sealed if you intend to return it.

Certain products may not qualify for cancellation once opened or unsealed where an applicable legal exception applies.

Please contact vendriseltd@gmail.com before returning an item so we can provide the appropriate return instructions.

Unless the product is faulty, damaged, incorrectly supplied, or we agree otherwise, the customer may be responsible for the cost of returning unwanted goods.

Nothing in this policy affects your statutory rights.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible.

Please include:
Your order number
A description of the problem
Clear photographs of the product and packaging where appropriate
We will review the issue and provide an appropriate resolution in accordance with your consumer rights.

Trading Card Pulls
The contents of sealed trading card products are determined by the manufacturer.
VendRise Ltd cannot guarantee that a booster pack, box or other sealed product will contain a particular card or rarity.

A disappointing pull or the market value of cards obtained from a product does not by itself mean that the product is faulty.

Refunds
Where a refund is approved, it will normally be issued to the original payment method.
Processing times after a refund is issued can vary depending on your bank or payment provider.
Vending Machine Purchases

If you experience a problem with a VendRise vending machine, such as being charged without receiving the correct product, please contact us with details of the transaction and vending location.

We will investigate genuine transaction or dispensing problems and work to resolve them appropriately.

Customer Service
We want customers to have a positive experience with VendRise.

If something has gone wrong with an order or vending purchase, please contact us and give us an opportunity to investigate.

Contact: vendriseltd@gmail.com

Changes to This Policy
VendRise Ltd may update this policy occasionally to reflect changes to our services, procedures or legal requirements.
The version displayed on our website will be the current policy.